Privacy Policy

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Leicestershire Wildlife Hospital is committed to protecting and respecting your privacy and data.

By using this website, you are agreeing to the details of this policy listed below. Please note, this information may be updated at unknown intervals so please read below to ensure that you are satisfied.

What personal data we collect and why we collect it?

We will obtain personal data from you when you complete online forms through various ways on our website. For example, when you leave a comment on a post, make an order through our shop or contact us.

The information collected may include your name, postal address, email address, phone number, IP address. If you do place an order through our website, your data will be taken from PayPal for one-off online payments. For information on their privacy policy, please visit their website.

How is your information used?

We may use your information provided to:

  • Process a donation that you have made
  • Process an order you have placed through our online shop
  • To review comments that you have left on our news articles
  • To reply to any messages sent to us via our contact form
  • To send you any communications that you have requested
  • To process an application to volunteer with us, become a friend of the hospital or to sponsor an animal in our care.

This information will only be held with us as long as is necessary to complete the relevant activity. Example: If you have set up to become a ‘friend’ of the hospital, we will hold your information until you decide to end your membership.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with?

We never sell/rent your personal information to third parties or share this information to third parties for marketing purposes.

Your information may be passed onto third parties for the process of completing the activity that you have consented to. This would included processing direct debits. This would only include the personal information required to complete this task, where we only use companies with excellent security to do so. An exception to this would be if your personal information was required to be passed on by law.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.